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Claims Service

As your 365 days a year advisors we like you to report your claims to us for us to influence / advise and control. However, there are times when this is obviously not practically possible for your protection.

For out of hours Commercial Insurance Emergencies please contact local emergency tradesmen or call our helpline on 0870 606 1234. This helpline is manned for us by loss adjusters Crawfords. Please have your insurer details and policy number to hand.

For domestic claims out of hours please contact local emergency repairers or if insured under our Aviva scheme please call 0800 012345.

For domestic and commercial travel claims abroad, please contact the emergency number provided with your policy documentation.

In office hours - please call us as normal for any assistance that you may require: 01332 372111


The Enterprise Act 2016: Late Payment of Claims

The purpose of the Act is to ensure that insurers make claims payments promptly. Read more about the Act and how it could affect your claim by following the 'read more' link.

Read more